Shipping Policy

Last updated: August 11, 2026

Overview

This Shipping Policy is part of our Terms of Service and applies to any order placed through the MineralCache marketplace, including buy-now, auction, Live Show, and giveaway orders. Please review it before purchasing. Vendors are responsible for shipping their own items and for meeting the requirements below. Shipping availability depends on the destination countries currently supported by MineralCache and the destinations a vendor has enabled on the listing you purchase.

Shipping guidelines

• Dispatch time: Orders must be shipped within seven (7) business days of payment confirmation, Live Show settlement payment confirmation, confirmed giveaway order creation, or, for Open Box items, payment or express waiver of the applicable combined shipping request, unless otherwise stated by the vendor or MineralCache.
• Tracking: Vendors (and/or MineralCache, where applicable) must provide accurate tracking information.
• Packaging: Items must be packaged securely to prevent damage in transit.
• Insurance: Vendors are responsible for shipping orders using a trackable, appropriate shipping service and for ensuring appropriate packaging and insurance coverage for the full declared value of the item, where applicable.
• Listing clarity: Shipping costs and any available delivery estimates are displayed at checkout based on listing settings, vendor shipping settings, and the buyer's selected address.
• Compliance: Vendors must comply with all applicable shipping laws and regulations.

Wrong address

You are responsible for entering a complete and correct shipping address. If you submitted an incorrect address, contact us immediately at support@mineralcache.com. Address changes may not be possible after an order is processed or shipped.

Lost, stolen, or marked delivered

Title and risk of loss transfer upon confirmed carrier delivery to the address provided at checkout, unless otherwise required by law. If tracking shows "delivered" but you did not receive your package, or if your shipment is marked lost by the carrier, promptly contact the carrier and notify us. We will assist with reasonable carrier inquiries or claims; however, replacement or refund is not guaranteed unless covered by our Returns & Refunds Policy.

Delivery options and estimates

Shipping charges and any displayed estimates vary by vendor, item size, destination, carrier availability, listing settings, and vendor shipping settings. MineralCache may display estimated transit windows and pricing based on the order details available at that time.

• Any delivery estimates shown on the site are good-faith projections only and may change based on carrier routing, weather, operational delays, destination restrictions, or other circumstances outside reasonable control.
• Final shipping charges and any available delivery estimates are determined at checkout, except that shipping for a buyer-selected Open Box is determined later through the combined shipping-request flow. Rates and estimated transit windows may change at any time before the applicable shipping charge is confirmed.
• You will receive tracking information by email when your order ships. MineralCache and vendors are not responsible for delays caused by carriers, weather, natural disasters, customs processing, or other events outside reasonable control.

International shipping

International shipping may be offered for selected listings and supported destinations. Availability depends on the listing's enabled shipping destinations, carrier availability, item restrictions, and applicable legal or customs requirements. Not every item can ship to every country, and MineralCache may add, remove, or restrict destinations at any time.

Duties, import taxes, customs fees, and brokerage charges

Unless expressly stated otherwise at checkout, international orders are charged in U.S. dollars and do not include import duties, VAT/GST, customs fees, brokerage charges, or similar local charges assessed by the destination country. Charges not collected by MineralCache at checkout or settlement, including import VAT, customs duties, brokerage fees, and similar destination-country charges, remain the buyer's responsibility unless applicable law requires otherwise.

Buyers are responsible for complying with destination-country import rules, providing any information reasonably requested for customs clearance, and paying import charges when due.

Vendors remain responsible for providing accurate shipment, value, origin, customs, and item information required for fulfillment and compliance. Nothing in this policy limits any tax, customs, or marketplace-facilitator obligation MineralCache is legally required to calculate, collect, remit, or report.

Canada destinations and Buyer on Import

• Shipping to Canada is available only when MineralCache has enabled Canada, the buyer's province or territory is available, and the vendor has expressly enabled Canada for the applicable listing or Live Show. Enabling a destination does not guarantee that a particular item is admissible, eligible for a carrier service, or free from customs review.
• Canadian orders are processed in U.S. dollars. The checkout, settlement, order, or shipping-request record may identify the destination province or territory and either Buyer on Import or Hybrid Checkout + Import as the applicable route.
• Under Buyer on Import, MineralCache does not collect Canadian GST/HST or provincial sales tax at checkout. The buyer is the importer and is responsible for import clearance and for duties, GST/HST, provincial taxes, customs charges, carrier handling fees, brokerage fees, and other import amounts assessed separately by Canadian authorities, the carrier, or a broker.
• Under Hybrid Checkout + Import, any Canadian tax calculated by MineralCache is included in the MineralCache total, but duties, customs charges, carrier handling fees, brokerage fees, and other import amounts may still be assessed separately.
• MineralCache does not promise or estimate the amount, timing, classification, or collection of charges assessed outside MineralCache. Canadian tax and import treatment may differ by province or territory, item, value, origin, carrier, classification, and applicable law.

EU and UK disclosure for covered purchases

For buy-now, auction, and Live Show purchases shipping to destinations in the European Union or the United Kingdom, buyers may have a fourteen (14) day cancellation or withdrawal right where applicable law requires it. Where this responsibility is disclosed before purchase and applicable law permits it, the buyer is responsible for return shipping on change-of-mind cancellations. Defective, damaged, or materially misdescribed items are handled separately under our Returns & Refunds Policy.

For covered auctions, final charges may include shipping and taxes based on the saved shipping destination and the final auction value. For higher-value orders shipping to destinations in the European Union or the United Kingdom, import VAT, duties, brokerage charges, and similar customs-related charges may still be collected on import where MineralCache does not collect VAT during checkout or auction settlement.

Refused, unclaimed, undeliverable, or returned international shipments

If an international shipment is refused, unclaimed, returned to sender, or cannot be delivered because the buyer did not provide accurate information, did not cooperate with customs clearance, or did not pay required import charges, any refund may be reduced by the original shipping charge and any nonrecoverable carrier, customs, return-shipping, storage, disposal, or related fees, except where prohibited by law.

Restricted or canceled orders

MineralCache may refuse, hold, or cancel an order before shipment if a destination becomes unsupported, a shipment would violate sanctions or export/import restrictions, a carrier cannot lawfully service the route, or we reasonably believe fulfillment would violate law or marketplace policy. If an order is canceled before shipment, any captured payment will be refunded in accordance with our policies and applicable law.

Live Show orders

Live Show purchases become MineralCache orders after payment is confirmed through the Live Show settlement flow. Vendors are responsible for shipping paid Live Show orders under the same packaging, tracking, dispatch, destination, and compliance rules that apply to other marketplace orders unless MineralCache expressly states otherwise.

Live Show Open Box shipping

• A vendor may offer Open Box as an optional shipping method for a Live Show. The buyer must select Standard Shipping or Open Box before the buyer's first commitment in that show, and the choice is then locked for that show.
• Open Box merchandise is paid for through the normal Live Show settlement flow, while shipping and any applicable shipping tax are deferred. Paid items may be held and combined with eligible paid items from later Live Shows by the same vendor.
• When the buyer is ready to ship, the vendor may select some or all held quantities and either request a positive combined shipping amount or expressly waive shipping. Unselected items remain held.
• MineralCache uses the buyer's current saved shipping address when the request is created and snapshots that destination for payment, tax, and fulfillment. Address changes may be restricted while an Open Box remains active.
• A charged request may include applicable shipping tax. Shipping tax collected by MineralCache is not vendor shipping proceeds. A free-shipping request creates no shipping charge or shipping tax.
• For a Canadian Open Box, the merchandise order and a later charged shipping request retain their own destination and tax-route records. Free or waived Open Box shipping removes the MineralCache shipping charge only and does not waive duties, GST/HST, provincial taxes, customs charges, carrier handling fees, brokerage fees, or other amounts assessed outside MineralCache.
• The selected items cannot be shipped through the Open Box workflow until the combined shipping request is paid or shipping is expressly waived. The vendor's seven-business-day dispatch period begins at that point.
• Open Box does not create a guaranteed or unlimited storage period. MineralCache does not impose an automatic hold deadline, but buyers and vendors must communicate reasonably and comply with marketplace instructions, destination restrictions, refund rules, and applicable law.
• Live Show giveaway items remain $0 including shipping through the Live Show giveaway flow. A request containing only giveaway items cannot be used to impose a separate charged shipping amount.

Giveaway orders

When a valid giveaway promo code is applied or a Live Show giveaway award is created, MineralCache checkout may waive shipping charged by MineralCache for the covered giveaway item. Paid items in the same cart or Live Show order flow remain subject to normal shipping charges. Confirmed giveaway orders must still be shipped through the MineralCache order workflow to the shipping address provided at checkout unless MineralCache cancels the order or provides different written instructions.

A $0 checkout shipping charge for a giveaway item does not waive duties, import charges, carrier fees, address correction fees, return costs, or other external charges that MineralCache does not collect or control, unless applicable law or written MineralCache instructions require a different result.

Other shipping restrictions

• Not all services are available for all items or destinations.
• Shipments to APO/FPO addresses may require additional processing time after delivery to the military post office.
• Orders containing items from multiple vendors may ship separately.

Questions about returns?

For return eligibility and instructions, see our Returns & Refunds Policy.

Contact

Email: support@mineralcache.com